Monday, March 15, 2010

Three things to ask sales people who bid on cleaning your space.

There is a direct connection between the number of hours budgeted for a cleaning job and the results.

1. What are the budgeted hours?

2. How did you calculate those hours?

3. What do you have in place to assure me that your cleaners will stick to the hours suggested?

It’s ICleanHouse.com’s strongly held belief that our competition may not have a sense of the time connection.

They usually bid to land the job. Then figure out the time later.

Price must start with how long it takes. Otherwise the people doing the cleaning feel frustrated that they are not able to do their best work.

This can really work against you because once a cleaner feels the job is out of control and there isn’t enough time, they slack off or slow down thinking nobody cares anyway. Not only that but frustrated cleaners are not able to be happy. They get careless and often break things (then don’t tell you).

We often hear that after 6 months or so the cleaning deteriorates. The time connection could be the reason.

How we would answer those three questions:

1. We budget X number of hours based on what you tell us about your space. If you would like us to come and measure etc, we will do that at a cost.

2. Our residential cleaning experience has taught us that if a home has been cleaned on a regular basis it takes 1 hour per 500 square feet. We also use another method to calculate based on # of bedrooms, baths, kitchens etc. We are then able to give our future customer a price range that has proven to be very accurate. There is no secret to our pricing we’ve posted how to calculate it on our website. (See the checklist)

3. When our team arrives and does a walk through with you, they are able to let you know if the time needs adjusted. Unless there are cleaning challenges that we don’t know about the time will be within the range proposed.

In addition, instead of being paid by the job or a percentage of the fee, our cleaners are paid by the hour. They work as a team and check eachother’s work for quality control. Our team members are motivated to work very hard to please you. They will clean all the time that they are allowed. Our cleaners are very happy to work for you.

For more information, please visit http://ping.fm/Awxog

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